Head Waiter

Job type Full time
Full time
Location Abu Dhabi, Al Ain
Abu Dhabi, Al Ain

Job Description
  • Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
  • Supervise and serve food/beverages according to the brand's set procedures and standards to ensure outstanding customer service
  • Take charge of customers' bill payments and complaints and escalate complex issues to the Supervisor
  • Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
  • Participate in achieving set targets for the brand shop
  • Participate in the restaurant's opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards
  • Prepare and send the daily order to the storekeeper to refill the needed items
  • Conduct, upon need, briefings for the assigned team members
  • Technical Degree in Food and Beverage or Hospitality Management
  • Minimum 3 years of experience in F&B operations / Café , out of which 1 year in a similar role
  • Fluency in English
  • Commercial Understanding: level 1
  • Communication Skills: level 2
  • Cultural Awareness: level 1
  • Customer Focus: level 1
  • Driving and Achieving results: level 2
  • Initiative: level 2
  • Teamwork: level 2
Experience 3.00-6.00 Years
Added 4 months ago
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